Four Perfect Questions

Elaine Waples

In the fall of 2010, Atul Gawande, surgeon at Brigham and Women’s Hospital in Boston and an associate professor at Harvard Medical School, delivered a touching speech at the October New Yorker Festival.  My husband attended with a friend and, because he said it so profoundly impacted the audience, I watched it myself on video the next day. It was indeed amazing. Dr. Gawande, author and national health care presence, spoke unabashedly about his lack of skill in conducting end-of-life conversations with his patients.

How could that kind of conversation ever be easy?  I remember when my father-in-law passed away nine years ago.  A nervous young doctor had the uncomfortable task of telling him that nothing more could be done about his leukemia and it was perhaps time for hospice.  As he stumbled through the explanation, my father-in-law let him off the hook easily by saying “Well, hell son, I didn’t think I’d live forever.”  It wasn’t the doctor initiating an end-of-life conversation, but rather the patient reassuring the doctor by simply announcing, albeit a bit theatrically, that he understood what was going on and he was ready.

In the 2010 presentation, Dr. Gawande talked about how he searched for a way to help his patients understand, accept, and know when they are ready.  He spoke with several end-of-life physicians who told them how they do it every day.

Ultimately, one physician, Dr. Susan Block at Dana Farber Institute, gave a simple, straightforward, and elegant answer that resonated.  She told Dr. Gawande that there are four questions she mentally carries around that guide her through the difficult but important conversations. And those conversations are not about sophisticated hard choices or last minute “epiphanies.” Instead, they are about the process of understanding hopes and fears.

Here are her four questions:

Do you understand your prognosis? What are your fears about what is to come? What are your goals as time runs out? What trade offs are you willing to make?

Four perfect questions.

After seeing the video eighteen months ago, I scribbled those four questions onto a torn scrap of paper and tossed it into a stack of things that I would, like Scarlett O’Hara, think about tomorrow.

But once in a while, I unearth it unexpectedly and then pause to consider the genius of Dr. Block.  Sometimes it is because I wonder if I may personally face the end-of-life choices sooner than I ever expected.  At other times, what really strikes me is that the questions are also about the process of recognizing hopes and fears in every day life.  Think about the daily choices and hard decisions, especially the unexpected ones, that we are faced with. And with each one we have to ask ourselves what is going on; what scares us about it; what do we ultimately want to accomplish; and what are we willing to do or sacrifice to make it happen?

Four perfect questions.

They came to the forefront again recently when I read about a family physician, Dr. Ken Murray, who wrote a Wall Street Journal essay titled “Why Doctors Die Differently.”  He observed that doctors are more likely than other people to decline end-of-life interventions that have little likelihood of benefit.

Its not something that we like to talk about, but doctors die, too. Whats unusual about them is not how much treatment they get compared with most Americans, but how little. They know exactly what is going to happen, they know the choices, and they generally have access to any sort of medical care that they could want. But they tend to go serenely and gently.

Dr. Murray goes on to talk about the importance of advance directives and all the other technical issues that must be addressed. But those not withstanding, I have to wonder if doctors tend to go serenely and gently because they have spent years, by virtue of what they do and see, knowingly answering those questions for themselves.

I recently shared the questions with a friend who is close with someone facing an end-of-life situation.  She was amazed by their simplicity and perfection, and I realized what a small but meaningful gift it is to help someone accept what is to come with grace and dignity.

It was eye opening. It made me think about the fact that one day, we will all be faced with the end-of-life. And so, perhaps today we might promise ourselves for the sake of spouses, partners, family, and friends to make an effort to understand what can truly happen to us, to acknowledge our fears, to plan what we want to do with whatever time we have and to know what trade offs we are willing to make.

They are indeed, four perfect questions.

http://fora.tv/embed?id=11018&type=h

How to Talk About End-of-Life Care with a Dying Patient from The New Yorker on FORA.tv

About Brian Klepper

Brian Klepper is a health care analyst and the Chief Development Officer of WeCare TLC onsite clinics.
This entry was posted in Consumerism, Medical Management, Physicians, Quality, Tools and tagged , , , . Bookmark the permalink.

5 Responses to Four Perfect Questions

  1. Elaine, A lovely essay. Will share with my friend recently diagnosed with leukemia. You are right that we all can learn from them. Suspect that Susan Block is a special person.

  2. Margaret Cary, MD, MBA, MPH says:

    Elaine, a reflective, thoughtful essay. You are a brilliant observer and writer. The students in my narrative medicine class at Georgetown medical school love your essays.

  3. Elaine,
    What a moving reflection! Thank you for sharing this.
    Jerry Reeves

  4. Thanks for sharing! I have heard of Susan Block, but not those 4 questions. How great! Will repost.

  5. Pingback: Four Perfect Questions | Brian Klepper, PhD

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