Paul Levy
Posted 3/21/12 on Not Running a Hospital
The power of transparency, as I have noted, is that it provides creative tension within hospitals so that they hold themselves accountable. This accountability is what will drive doctors, nurses, and administrators to seek constant improvements in the quality and safety of patient care.
MIT’s Peter Senge explains this more fully in his book The Fifth Discipline:
[T]he gap between vision and current reality is . . . a source of energy. If there was no gap, there would be no need for any action to move toward the vision. Indeed, the gap is the source of creative energy. We call this gap creative tension.
Continue reading “Our Aim Is At 100%. Other Than That, We Are At Zero”