Getting Engaged

Elaine Waples

We hear inspiring things about patient engagement.  The very concept has a hearty, spirited, “do-right” sound to it.

I spent many years in human resources. I remember the conversations we had around employee engagement as we searched for a practical approach. We realized that it is the employees’ belief that the company is moving in the right direction; that the work they do is meaningful and that they are committed to it; that the trust index of respect, credibility and fairness is high; and that employees are willing to work hard to help it get there.

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